The Final mile is important part in your supply chain and requires to be handled with care. TopHAT is driven by customer satisfaction and creating a pleasant experience for your consumers. We require our teams to provide leading industry service standards for every delivery.
We offer technology that allows real time tracking of our trained delivery teams, with a customizable account management solution to ensure satisfaction.
We offer four different levels:
Curbside- the item is placed in front of the delivery location, near the curb or driveway
Threshold- place inside the customer’s doorstep or covered area
Room of Choice- items placed in room of choice, unpacked, and removal of debris
White Glove- Item placed in room of choice, unpack, assembly, installation, with debris removal.
We pride ourselves on having the highest caliber of delivery teams. TopHAT wants to ensure safety of our customers and drivers by requiring extensive background checks, routine drug screenings, and continues monitoring of their motor vehicle records.
No matter where you are, we have a location that can receive your items locally. With a network of over 500 warehouse locations across the states and Canada, we can offer short or long term options for your storage needs. Our network includes 18 million square feet of space across North America, which allows us to have a full service, insured, warehouse operation for your supply chain.
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Our teams are trained in installing appliances and consumer electronics. We have the knowledge and experience to complete every delivery to the customer’s specifications.
Two levels of installation:
Simple- Our teams will connect your appliances or electronics in your home and ensure they are working properly. We train each driver on our customer’s specific models to guarantee a smooth delivery process.
Complex- We have registered plumbers and electricians that can go out with our teams when requested.